Privacy Policy
We collect only what we need to run your tour safely and get back to you, nothing more.
1. What we collect
We only hold what you give us directly, through the forms on this website or our other contact channels:
- Contact details: your name, email address, phone number and country of residence.
- Trip details: the tour you chose, your date and departure slot, group size, preferred language, and any add-ons.
- Safety details: age, height, weight, and any physical limitation or food allergy you tell us about. We use these solely to assign a suitable rider and plan the route.
- Proof of payment. If you pay a deposit and send us the transfer slip, whether through the payment page on this website or through a chat channel, we keep that image to check and confirm your booking.
We never collect card numbers, CVV codes or bank account credentials through this website, and there is no online card payment on this site.
2. Why we use it
- To contact you and confirm your booking, meeting point and timings.
- To assign riders, prepare safety equipment, and arrange meals appropriately for each guest.
- To handle insurance matters if something happens during a tour.
- To check and confirm deposit payments, and to keep the accounting and tax records the law requires.
- To answer enquiries you send through the contact form.
We will not use your details for advertising or marketing mail-outs unless you have explicitly agreed to that.
3. Legal basis
We process your data under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), on the basis that processing is necessary to perform our tour contract with you, on our legitimate interest in keeping guests safe during a tour, and on your consent where consent is specifically requested.
4. Who we share it with
We share your data only as far as necessary, and only with:
- The riders and staff assigned to your tour.
- Our insurer, and only where a claim needs to be made.
- The service providers we need to operate: our web hosting provider, our email provider, and whichever chat app you chose to contact us on, such as LINE or Facebook Messenger. These are run by companies outside Thailand and have privacy policies of their own.
- Government or regulatory authorities, where we are legally required to provide it.
We do not sell, rent or trade your personal data to third parties for marketing purposes.
5. How long we keep it
We keep booking records for as long as needed to deliver the service, meet accounting requirements, and comply with applicable law. Payment records and documents needed for accounting and tax are kept for the period the law requires, currently no less than five years. Enquiries that never turn into a booking are kept only as long as it takes to answer them. After that we delete the data or render it non-identifying.
6. Cookies, tracking and server logs
This website currently uses no behavioural tracking cookies, no visitor analytics, and no advertising pixels. Fonts, images and every other file are served from our own server, so opening this site does not hand your details to a font provider or an ad network.
As on any website, our server keeps ordinary access logs (IP address, time of visit, pages requested and browser type) purely for security and technical troubleshooting. We do not link those logs to individuals for marketing.
If we ever add analytics tooling or cookies, we will update this page, date the change, and ask for your consent where the law requires it.
7. Your rights
Under data protection law you have the right to:
- Access your personal data and request a copy of it.
- Have inaccurate or out-of-date information corrected.
- Request deletion where we no longer need to keep it.
- Request that we restrict processing, or object to it.
- Withdraw any consent you previously gave, at any time.
To exercise any of these, contact us using the details below. We will respond within the period required by law.
8. Keeping your data safe
Access to booking records is limited to the staff who need it to do their job, and we take reasonable care over the channels through which we receive your information.
9. Contact us about your data
For any question about this policy, or to exercise your rights, email motogobkk@gmail.com or call +66 (0)2 639 7351 · see all channels on our contact page.
This policy sits alongside our terms and conditions, which cover booking, payment, cancellation and what the included insurance covers.