Terms & Conditions

1. What we provide

Moto Go BKK operates guided tours of Bangkok on electric motorcycles as a pillion (passenger) experience. Every bike is ridden by a licensed member of our team. You do not ride yourself and you do not need a driving licence.

2. Bookings and confirmation

Submitting the form on our website is a booking request, not a confirmed seat. Our team checks rider availability against your chosen slot and contacts you to confirm. Your booking is complete once you have received our confirmation and paid the deposit.

3. Payment

• Prices shown on the website are per person, in Thai Baht.
• Every package includes 1 local meal, 1 bottle of water, a visored safety helmet, and the insurance cover described in section 7.
• Not included: entry fees to certain sites, souvenirs, any food or drink beyond what is specified, and your travel to the meeting point.
• Payment methods and the deposit split are confirmed at the booking-confirmation stage.

4. Cancellation and rescheduling

• You may reschedule or cancel free of charge by giving us at least 24 hours' notice before your tour start time.
• For cancellations inside 24 hours, or a no-show without notice, we reserve the right to retain the deposit.
• Notice must be given through the contact channels listed above and takes effect once our team has acknowledged it.

5. Weather

• In light rain we hand out raincoats and continue as normal.
• In heavy rain that makes visibility unsafe, your rider will stop somewhere safe until conditions improve.
• If a storm or flooding makes travel hazardous before your tour begins, we will contact you to reschedule or refund your deposit in full, whichever you prefer.

6. Safety and guest responsibilities

• Guests must wear the helmet we provide at all times while on the bike.
• Guests must follow the safety instructions given by their rider and our staff.
• We reserve the right to refuse service without refund to anyone who is intoxicated by alcohol or drugs, or whose behaviour could endanger themselves or others.
• Please tell us in advance, at the booking stage, about any medical condition, food allergy, pregnancy or physical limitation so we can plan the ride appropriately.
• Minors must be accompanied by a parent or guardian, and we assess suitability case by case.

7. Insurance cover

Every package includes personal accident cover during the tour, plus cover for food poisoning arising from eateries visited on the route. Cover is subject to the terms, limits and exclusions of our policy — ask our staff if you would like to see the policy details.

8. Personal belongings

Guests are responsible for their own belongings. We are not liable for loss of or damage to personal property, except where that damage results directly from negligence by our staff.

9. Photography

Our team may take photos or video during the tour, both to share with you and for promotional use. If you would prefer not to appear in published material, tell your rider before the tour starts or email us afterwards and we will remove it.

10. Route changes

Routes, stops and eateries may change due to traffic, weather, public holidays, festivals, venue closures or other circumstances beyond our control. Where that happens we substitute a destination or eatery of comparable value.

11. Changes to these terms

We may update this page from time to time. The terms that apply to your booking are those published on the date you booked.

12. Governing law

These terms are governed by Thai law, and any dispute falls under the jurisdiction of the Thai courts.

13. Questions

For anything about these terms, call +66 (0)2 639 7351 or email motogobkk@gmail.com · see all channels on our contact page.